Refund & Cancellation Policy

What This Policy Covers

We sell exactly one type of paid product: our own skincare e-books, supplied as downloadable PDF files. When you complete a purchase you receive immediate, permanent access to that file inside your DailySkinTips account.

Because the full file is delivered the moment payment is confirmed, a digital e-book cannot be "returned" in the way a physical item can. The sections below explain the specific situations in which we will still refund you.

Cancellation of an Order

• Before payment: you may cancel at any time simply by closing the payment window or leaving the checkout page. No order is created and no amount is charged.
• After payment: because access to the complete PDF is granted instantly, an order cannot be cancelled once payment has been confirmed. It can, however, be refunded in the circumstances listed below.

We do not operate subscriptions, recurring billing or auto-renewals, so there is no ongoing plan to cancel. Every purchase is a single one-time payment.

When You Are Entitled to a Refund

We will refund your payment in full if you report any of the following within 7 days of the purchase date:

• Duplicate payment — you were charged more than once for the same e-book.
• Amount charged is wrong — the amount debited does not match the price shown at checkout.
• The file was never delivered — payment succeeded but the e-book did not appear in your account and we are unable to restore your access.
• The file is corrupt, unreadable or incomplete — and we cannot supply a working replacement copy.
• You received the wrong title — and the correct one cannot be provided.
• Payment taken without access — money was deducted but no purchase was recorded against your account.

In most of these cases our first step is simply to fix the problem — restore your access or re-issue the file. If we cannot make the e-book work for you, we refund you.

When a Refund Is Not Available

So that expectations are clear before you pay, refunds are not issued in these situations:

• You have downloaded or read the e-book and simply changed your mind about buying it.
• You did not find the content useful, or you already knew the information in it. A free sample of the opening pages of every paid title is available before purchase precisely so you can judge this first.
• You expected content the e-book does not claim to contain. The description, category and page sample on each book's page describe what is included.
• Following the guidance in the e-book did not produce the skin results you hoped for. Skincare outcomes vary from person to person and we make no guarantee of results — see our Disclaimer.
• You bought the title by mistake but have already downloaded the full file.
• Your device, PDF reader or internet connection is unable to open the file, and the file itself is confirmed to be working.
• The request is made more than 7 days after the purchase date.

How to Request a Refund

Email support@dailyskintips.in from the address on your account, or use our Contact page, and include:

• The e-book title you purchased.
• Your Order ID and, if you have it, the Payment ID — both are shown on your receipt and under My Orders.
• The email address used for the purchase.
• A short description of the problem.

We aim to acknowledge every request within 24 hours. You do not need an account statement or any documentation beyond the order details.

How an Approved Refund Is Processed

• Refunds are issued to the original payment method used for the order. We cannot redirect a refund to a different card, UPI ID or bank account.
• Refunds are processed through Razorpay, our payment gateway. We initiate the refund from our side; Razorpay and your bank then return the money.
• Once initiated, the amount normally reaches you within 5–7 working days. The exact timing depends on your bank or card issuer and is outside our control.
• When a refund is completed, access to that e-book is withdrawn from your account and you must delete any copy you downloaded.
• Refunds carry no deduction or processing fee from us.

Failed or Interrupted Payments

If a payment fails, is declined, or is interrupted before it completes, no e-book is unlocked and in almost all cases no amount is captured. Where a bank has temporarily held or debited the amount, it is released automatically by the bank, usually within 5–7 working days, without any action needed from you.

If money left your account and no e-book appeared, that is covered by section 3 above — email us with the order details and we will trace and settle it.

Affiliate Products Bought on Partner Websites

Alongside our own e-books, DailySkinTips.in recommends skincare products sold by third parties. Those recommendations are affiliate links. When you follow one, you leave our website and buy from the partner store.

For any such order:

• The partner — not DailySkinTips — is the seller. They take the payment, invoice you and ship the item.
• We cannot cancel, refund, replace, exchange or track that order, because we never received your money and have no access to it.
• Returns, refunds, warranty and delivery are handled entirely under that partner's own policies. Please read them on their website before ordering, and contact their customer service for anything to do with the order.

Full details of these relationships are set out in our Affiliate Disclosure.

Changes to This Policy

We may update this policy from time to time. The version published on this page at the moment you complete a purchase is the one that applies to that purchase. Any change is posted here with an updated "Last Updated" date.

Contact Us

Questions about a payment, an order or this policy:

• Email: support@dailyskintips.in
• Contact form: dailyskintips.in/contact.php
• Operated from: 318 Platinum Point, Sudama Chowk, opp. CNG Gas Pump, Mota Varachha (Digital Valley), Surat, Gujarat 394101, India